Question 1

What do you need to know about returns and refunds?

Accepted Answer

You can request a refund within 30 calendar days of your purchase. Your item must be unused, undamaged, and in the same condition you received it. Once we get it back, we’ll inspect it and then process your refund to your original payment method. Depending on your payment provider, it may take a few business days for the refund to appear.

Question 2

What can you do if your basket has a natural odor?

Accepted Answer

A light smell can happen at first because your basket is made from natural seagrass and water hyacinth. Let it sit in a cool, airy room for 24 hours. If the smell stays, sprinkle a little baking soda on the surface, wait 24 hours, then vacuum it gently with a brush attachment on a low setting.

Question 3

How should you clean your basket?

Accepted Answer

You can clean your basket by gently vacuuming the woven surface to remove dust. A dry, soft cloth also works well. Keep it in a dry spot and away from humidity to help prevent mold.

Question 4

What payment methods do you accept?

Accepted Answer

We currently accept PayPal at checkout. It is a quick and secure way to place your order.

Question 5

Are the baskets sturdy enough for everyday use?

Accepted Answer

Yes. Our baskets are designed to be both beautiful and practical. They include a steel frame and handles to help with strength and easy carrying.

Question 6

How will I know when my order ships?

Accepted Answer

You will receive an email confirmation once your order is on the way. If tracking is available for your order, it will be included in that email.

Question 7

What are your baskets made from?

Accepted Answer

Our baskets are made from tightly woven water hyacinth and seagrass. We choose natural materials for a rustic look and long-lasting quality.

Frequently asked questions