Frequently asked questions

Eligible items may be returned within 30 days of delivery. Items should be unused and in their original condition. Customers are responsible for return shipping for preference, size, fit or other non-defective returns. If your item arrives damaged, defective or incorrect, please contact us promptly so we can review the issue and help with an appropriate resolution. Approved refunds are issued to the original payment method after the return is received and inspected.

You will receive an email confirmation once your order is on the way. If tracking is available for your order, it will be included in that email.

A light smell can happen at first because your basket is made from natural seagrass and water hyacinth. Let it sit in a cool, airy room for 24 hours. If the smell stays, sprinkle a little baking soda on the surface, wait 24 hours, then vacuum it gently with a brush attachment on a low setting.

You can clean your basket by gently vacuuming the woven surface to remove dust. A dry, soft cloth also works well. Keep it in a dry spot and away from humidity to help prevent mold.

We currently accept PayPal at checkout. It is a quick and secure way to place your order.

Yes. Our baskets are designed to be both beautiful and practical. They include a steel frame and handles to help with strength and easy carrying.

Our baskets are made from tightly woven water hyacinth and seagrass. We choose natural materials for a rustic look and long-lasting quality.